Why does my BrainMaster pass key for BioExplorer Enhanced not work?

If BioExplorer is not accepting your BrainMaster Enhanced Passkey, check the following.

• Make sure that you have selected the appropriate  COM Port and click on Set.
  
• Then attempt to enter the passkey and serial number.
  
• Check to make sure that your passkey is entered in the correct position. In BioExplorer the BrainMaster Passkey goes on top and the serial number on the bottom.