Install BioExplorer Software.  Use the software sent to you by BrainMaster Open BioExplorer Click on the BioExplorer menu then Devices (Top left of screen on the file menu) Click on Add Under New Device choose BrainMaster+, Click OK Note: The

Your Windows system may be missing a DLL. You will need to copy the DLL from Microsoft's web site, or get it from another PC. To find the name of the DLL, run the BrainMaster Home Screen, then go to My Computer \ Local Disk C \ brainm.20, find the file and run it by...

To use games in BrainMaster do the following: Run BrainMaster Software Select folder Choose Run The Next Session Click on the Window button There are several games to choose from. To run a game simply click on the corresponding button

The Flash Player in BrainMaster allows for the use of games created using Macromedia

You can find the instruction manuals by opening the BrainMaster software, double click on the BrainMaster Icon.  Then in the Setup/Home Screen at the bottom there is a button that says "Product Manuals."  This will then open another window with a list of files to help you...

Make sure you are getting points.  If not, check the "not getting points" parts of the troubleshooting guide. Make sure that the Reward Sounds is checked. In the Training Control Screen click on Sound Make sure Reward Sounds is checked. If you still do not...

Instructions for Puzzle Double click the puzzle icon in the puzzle folder. You will the main screen, a square covered with one hundred thirty small blue squares.  At the bottom of the screen are the four control buttons 1) Reset  (Alt R)  Makes all the blue squares...

When something is "broken" that used to work, look for changes in the system.  Ask: Have any Windows settings changed? Was any new software installed? Was any virus or spyware protection installed or enabled? Was any new hardware (e.g. Palm Pilot, Blackberry, wireless...

If you have problems running EEG Audio, try the following:   It may be that the Microsoft Forms Manager is not loaded.  This is a Windows thing that is needed to run EEG Audio.   If you use the controls from the training screen "Window / AVI Extensions, then select the EEG...

Check the serial cable connection. Make sure that both ends are securely fastened to the BrainMaster and your Computers

This may occur when you try to use a wideband 2.5 amplifier with 2.0 software. You must use 2.5 software with wideband amplifiers

Make sure that you are using BrainMaster 2.5 or above and have the Multi-Media Pack or a new login passkey from BrainMaster to allow Somatic Vision extensions. If you need to upgrade or purchase a new passkey contact: BrainMaster Technologies (440) 232-6000

The attached articles help to solve com port problems. The most important thing is to figure out what the problem is and solve it, not just "try everything".  Unless you ensure that the COM port is installed in Windows, and know the COM port number to set, you can waste a lot of...

If BioExplorer is not accepting your BrainMaster Enhanced Passkey, check the following. Make sure that you have selected the appropriate 

This message is caused by the inproper closing of the Training Control Screen. When the Training Control Screen is improperly closed, the BrainMaster amplifier still thinks it is in the last session. When you attempt to start a new session you will get the Buffer Overflow error message. To close...

Are you receiving sound upon windows start up? Make sure your speakers are turned on and plugged into the proper jack in the sound card Click Start, Control Panel, then double click on Sounds and Audio Devices (Classic View)

Yes. Inner tube and particle editor will work with Brainmaster 3.0 for Atlantis. However like with the 2.5 version, you still need the somatic vision / spare 12 passkey. Make sure to ask for this special key when ordering.       To find out if you have

The BrainMaster 2.0 and 2.5 amplifiers do not have any visual indicator to let you know when your battery is charging properly. Care must be taken to ensure proper charging. Please note that the BrainMaster must be turned OFF for the battery to charge. The battery does not charge while the...

Solution, go to: - Control panel (classic mode) -  Sound - properties - enhancements - disable all enhancements

To fix this problem Turn up the hardware acceleration in Display Properties. Right click on Desktop Click on properties on the menu that appears. Click on Settings tab Click on Advanced button Click on