Here is a step by step procedure to help you with this error. Make sure you do not have another copy of the software on your computer Try rebooting your computer Disconnect and other devices from your computer and try the BrainMaster again Ensure the input cable is attached...

First check all of your sensor connections and re-gel if necessary to get consistent signals. If you are still not getting consistent signals with your MINI-Q, check the connection to the headgear where the hat plugs into the MINI-Q headbox on the back.  This is the 25-pin connector, also...

If you are trying to connect through a serial connection this file can be helpful in making sure you have everything set up correctly.  NOTE: This is for older 2E and 2EW models that have a serial port connection.  For Atlantis and 2EB devices, refer to the USB documentation.

Some interference can be minimized by braiding or weaving the leads together, in a group of 3 or 5.  This will reduce the amount of interference from sources of electromagnetic radiation.. Also, moving the BrainMaster module to a different part of the desk, away from the computer...

The BrainMaster 2.0 and 2.5 amplifiers do not have any visual indicator to let you know when your battery is charging properly. Care must be taken to ensure proper charging. Please note that the BrainMaster must be turned OFF for the battery to charge. The battery does not charge while the...

We find that hot water is the best method. Run it as hot as possible, and hold the electrodes underneath.  You can also soak them for a couple of minutes in the hot water in a glass, then follow with a hot rinse. 10-20 paste is completely water soluble, and hot water makes it thin...

If the lights do not flash on your Atlantis unit, you will want to make sure you have istalled the USB Drivers correctly.  To do this reference the USB Installation instructions to confirm that your drivers are installed and working in Windows.  If your machine was recently serviced, or...

When your Atlantis is plugged into your computer and no input cable is plugged in the lights on the front of the unit should flash red.  When an input cable is plugged into the front of the unit and there is a good connection to the skin, the lights around that input connection should...

Goto In Field Battery Test Does the charger function properly? No - Contact BrainMaster Technologies, 440-232-6000, and obtain an RGA # for a replacement charger. Yes - Try using your unit on another computer. (If you do not have another computer proceed to

The USB to serial converter should not slow it down, assuming that it works correctly.  The BrainMaster software monitors the data, and ensures that it is coming in fast enough.  You can also watch the EEG traces, to make sure they are smooth and in real-time.   But USB is capable...

This is when you are in the training screen and click GO Module is Dead, Cable is Disconnected, or COM Port is Wrong or keyboard/mouse is on that port Dialog Box with: No response on COM Port

If the signal is experiencing noise you can try several things to fix this problem: Try moving the BrainMaster farther away from the computer Unplug the unit from its charger If you are using a laptop, unplug the AC adapter Try braiding the electrodes together to try to cancel...

Noel and others, Some users are seeing intermittent PC Comm Errors with BrainMaster, or sync errors with BioExplorer.  These occur even with older 2.5SE software that has been field proven for a long time. We have found a likely cause of this problem, and a fix for it. ...

Can I buy a replacement charger at Radio Shack or other retail store for my Brainmaster 2E or 2EW? No, the charger and circuit are a matched set with the 2E and 2EW modules thus you will need to order a replacement Charger from BrainMaster Technologies or one of it's authorized Dealers.  ...

Does the light come on when you turn the unit on? Yes - Your battery is in good working condition No - Has the unit been plugged in and turned off for at least 12 hours between uses? Yes - Test the charger No - Plug the unit in and charge it for at least 24 hours.  If this does...

If you are using a 2E or 2EW module, this is most likely a battery issue.  Make sure the batteries are charged.  You may want to acquire a "Rescue Kit" so you can run your equipment on a back up 9V battery for the time being. It may also be a problem with the COM port or...

We are having a problem when training, an error message stalls the session.  The error message is PC COMM ERROR and some other stuff that makes no sense to me.  It happens at least 7 - 12 times during the training session, both front and back.  It didn't happen during our first week...

If the trainee has a pacemaker, this should be considered as a contraindication to using biofeedback.  The pacemaker produces electrical signals that may be interpreted as abnormal by the biofeedback system, and may lead to misleading feedback.  For this reason, we do not recommend...

If one of your channels looks  bad, but the others look fine, you may be in "sum channel mode."  To test this try using the "test" folder with an unchanged protocol.  This will verify if you are truly experiencing an issue with your Atlantis or not. You set...

There are new Drivers* released for the BrainMaster systems .  We have attached them to this document. We have now made the new drivers easier to install.  Simply run the attached .exe file.  This will place the drivers into the brainm.20 directory.  After you do this,...